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Coaching for Managers Certification Course
Introduction
Certification Overview
How you final mark is calculated
Managing as a Coach
What is a Coach Overview
Manager as a Leader Defined
Manager as Manager Defined
Manager as Coach Defined
Manager as Mentor Defined
Manager as Trainer Defined
Roles Compared
Readings
Managing as a Coach Assignment
What is Coaching Quiz
Why Managers Must Develop Basic Coaching Skills
Why Managers Must Develop Basic Coaching Skills Overview
Influences on the Manager Role
Why do we need Managers?
Coaching and the Manager Role
Why Manager’s Don’t Coach
Readings
Selling the Idea of Coaching Assignment
Quiz
Points of View of Leadership
Points of View of Leadership Overview
Facts vs Stories
Values influencing You?
Manager’s Point of View
Managing and Your Point of View
Readings
Your values and point view Assignment
Quiz
Applying the Thought Model
Applying the Thought Model Overview
Point of View and Belief Systems
Thought Model Part 1: Circumstances, Thoughts and Feelings
Thought Model Part 2: Actions and Results
Differences Between Your Thoughts and the Facts
Readings
Applying the Thought Model Assignment
Quiz
Designing Performance Expectations
Designing Performance Expectations Overview
Three Constructs for Performance: Process, People and Practice
Mission and Purpose
What is your Sentence?
Expectations Overview
Expectations vs The Manual
Giving Feedback
Beginning to Define Expectations
Expectations vs Standards
Expectations for Leaders and The Team
Leadership Compass:
Readings
Assignment
Quiz
Key Performance Indicators and Accountability
Key Performance Indicators and Accountability Overview
Key Performance Indicators
Defining individual Goals
Accountability Defined?
Tactical vs Developmental Accountability
Having an Accountability Conversation
Why Managers are Uncomfortable with Accountability Conversations
Readings
Assignment
Quiz
Diagnosing and Addressing Performance Gaps
Diagnosing and Addressing Performance Gaps Overview
Diagnosing and Addressing Performance Gaps
Coaching Algebra
Skillset Coaching
Mindset Coaching
Putting it all Together
Readings
Assignment
Quiz
Certification Milestone 1: Define your Coaching Practice
Milestone Overview
Define Your Coaching Practice Project
How to Create a Culture of Coaching and Accountability
How to Create a Culture of Coaching and Accountability Overview
Employee Performance Continuum
Coaching Ascending Employees
Coaching Consistent Performers
Coaching Poor Performers
Establishing a Coaching Culture
Readings
Assignment
Quiz
Designing a 1:1 Coaching Practice for those you Lead
Designing a 1:1 Coaching Practice for those you Lead Overview
Using Key Performance Indicators to Diagnose Performance
Goals and Performance
Ensuring Consistency in Coaching Practice
Key Elements of a Coaching Agenda
Owning the Coaching Process
Coaching Tools
Leadership Boundaries
Readings
Assignment
Quiz
Applying Coaching Algebra to Typical Performance Scenarios
Applying Coaching Algebra to Typical Performance Scenarios Overview
Coaching Someone Who is Consistently Late
Coaching Someone Who is Easily Distracted
Coaching Someone Who Misses Deadlines
Coaching Someone Who is No Longer Successful
Coaching Someone Who is Frustrated with a Co-Worker
Coaching Difficult Employees
Readings
Assignment
Quiz
Coaching the Coach
Coaching the Coach Overview
Coaching Strategies for Managers
Improving Manager Coaching Performance
Common Issues when Coaching Managers
Readings
Assignment
Quiz
Certification Milestone 2: Our Coaching Practice and Agenda
Milestone 2 Overview
Milestone 2:Coaching Through Organisational Change
Askology High Performance Framework
Askology High Performance Framework Overview
Environment
Behaviours
Capability
Identity
Values
Great Leadership Overview
Clusters of Great Leadership
Behaviours of Great Leadership
Readings
Assignment
Quiz
Askology High Performance Executive Coaching Model
Askology High Performance Executive Coaching Model Overview
Introduction to the High Performance Coaching Model
Achieve
Elevate
Baseline
Boost
Development of High Performance Coaching Plan and Timeline
High Performance Coaching Client Scenario
Readings
Assignment
Quiz
Certification Milestone 3: Developing a High Performance Coaching Plan and Timeline
Certification Milestone 3 Overview
Milestone 3: Developing a High Performance Coaching Plan and Timeline
Coaching Conversations: Missing Deadlines and Dealing with Change
Coaching Conversations: Missing Deadlines and Dealing with Change Overview
Consistently Missing Deadlines Introduction
Consistently Missing Deadlines Ineffective Scenario
Missing Deadlines Scenario
Consistently Missing Deadlines Review and Analysis
Dealing with Change Introduction
Dealing with Change Ineffective Scenario
Dealing with Change Scenario
Dealing with Change Review and Analysis
Readings
Assignment
Quiz
Coaching Conversations: Former High Performer & Consistently Late to Work
Former High Performer & Consistently Late to Work Overview
Former High Performer Introduction
Former High Performer Ineffective Scenario
Former High Performer Scenario
Former High Performer Review and Analysis
Consistently Late to Work Introduction
Consistently Late to Work Ineffective Scenario
Consistently Late to Work Scenario
Dealing with Late to Work Review and Analysis
Readings
Assignment
Quiz
Coaching Conversations: Dealing with Difficult Colleagues & Coaching the Coach
Dealing with Difficult Colleagues & Coaching the Coach Overview
An Employee Dealing with Difficult Colleagues Introduction
An Employee Dealing with Difficult Colleagues ineffective Scenario
An Employee Dealing with Difficult Colleagues Scenario
An Employee Dealing with Difficult Colleagues Review and Analysis
Coaching the Coach Introduction
Coaching the Coach Scenario
Coaching the Coach Review and Analysis
Readings
Assignment
Quiz
Key Takeaways for Effective Coaching
Key Takeaways for Effective Coaching Overview
Identifying Thoughts
Acknowledging Strengths
Confirming Willingness to be Coached
Making Mistakes is Okay
Readings
Assignments
Quiz
Certification Milestone 4: Demonstrate Your Ability To Coach Effectively
Milestone 4 Overview
Actions and Results
Circumstances, Thoughts, and Feelings
Coaching Tools
Acknowledging Strengths
Certification Exam
Course Summary and Introduction to Coaching Philanthropic Sales Behaviour Analysis Certification
Certification Exam Overview
Exam
Three Constructs for Performance: Process, People and Practice
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